Data Analyst

  • Create regular Business Intelligence reports by querying the reporting interfaces and organizing the data into easy to understand Excel reports.
  • Implementing Extraction, Transformation and Load (ETL) on the data for the analysis.
  • Review and summarize miscellaneous reports and spreadsheets.
  • Designing and maintaining processes for measurement, tracking, reporting and analyzing traffic and user experience.
  • Advanced Excel proficiency is a must including Pivot tables, vlookup / hlookup, graphs etc
  • Other routine operational tasks to help in the efficient functioning of business operations.
  • Construction of complex queries to get relevant data for Quality Audits.
  • Secondary market research using web resources.
  • Recognizing and extracting critical indicators from large and complex data sets and being able to interpret and express those indicators in a business context.
  • Identifying the data related defects in the existing system and providing a solution.
  • Providing feedback and suggestions in related business process enhancements.

Other Major Responsibilities: –

Project Management/Process Enhancement

  • Initiate brainstorming sessions with various stakeholders.
  • Understand business requirements and prepare the project plan.
  • Work with designers, developers and DevOps to ensure that the project is moving in the right direction.
  • Be a facilitator for the entire team.
  • Responsible for administration of the system and training to the end users.
  • Implementation of Analytic of order booking and funnel – This was implemented through Google Docs for better collaboration and reporting.
  • Work with Ticketing System team for further enhancement by applying plug-in and creating custom modules.
  • Customer Onboarding/migration project management – Infrastructure and software
  • Gold Coin Contest – Cross Selling and Up Selling Process Setup End-to-end
  • Document Management System(Alfresco and OnlyOffice) – Evaluation, implementation, administration and maintenance
  • TenderTiger – administration and maintenance

Presentation/Front Ending

  • eNlight 360 Presentation Concept and Animation
  • Presentation for Bodhost prospect Incyte – Presentation Theme Generation, Technical Solution, Presentation
  • Guided the animator for animated videos made for the products
  • Prepared Content and presentation for events – ET Delhi, Young Entrepreneur, Goa Banking Frontier, Payment Banks Technical Solution Presentation, Short Success Stories
  • Case Studies for eNlight 360 and eMagic
  • Conduct Webinars for internal teams, existing and potential customers

Strategy and Data-driven decision making

  • Data Analysis Reports which enabled data-driven decision-making
  • Client Revenue Reports which helped in assigning an account manager to the necessary customer based on its ratings and provide exuberant customer service.
  • Domestic Premium Client List – To evaluate the current strength of premium client and enhance the level of service provided to them.
  • Customer Acquisition Reports vs Estimated Revenue – Help finance team
  • City Product Industry Wise List – helped the marketing and sales team to set the target audience.
  • Support Ticket Type Report Setup – Cron to help the team to visualize the flow daily.
  • ESDS Active Client Study for UAE Market
  • Tickets Reports – To gauge the performance of UK Team
  • Provide data to QA for audits and Billing team for monthly performance reports
  • Implemented new tool for Data Analytic – Tableau

Solution Architecture/ Business Analysis

  • Cloud, Dedicated, VPS, Shared and co-location solution.    From Business Analysis to Technical Solution and Commercials.
  • Contributed in the proposal sent to MSETCL, Supermax,  BARTI, Sadhana Bank Presentation, Incyte – Bodhost, Atos, Indorama – Bodhost, Nethority.
  • Solution Team(Cost of an individual team member) Cost Calculator
  • Service Catalogue revamp
  • RACI model of Solution Team

Market Research

  • Understanding market requirements through Voice of Customers(VOC) – existing and the potential ones.
  • Sharing insights with the product management and development team to help them structure the roadmap of the products.
  • Conduct competitive analysis at a regular frequency.
  • Prepare/gather reports from major Market research organizations like Gartner, MarketandMarket, etc