Engagement Manager

  • Managing customer communication, relationships and escalation management.
  • Guide the client on technology evaluation, technical thought leadership and direction.
  • Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
  • Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
  • Take a lead in preparing functional and technical specification documents.
  • Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
  • Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
  • Lead project deliveries while managing multiple responsibilities in high paced environment, where you are empowered to make a difference
  • Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
  • Guide and help team members to debug and solve technical problems.Project deliverables reviews and follow through till issues closure.
  • Review and perform code walkthrough and quality reviews.
  • Conflict resolution and dependency management.
  • Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
  • Ensure proper skill development of team members.
  • Guide and help team members to debug and solve technical problems.
  • Travel to customer sites, conferences, and other related events as required.