Phone Support Executive

  • Training and mentoring the new team members.
  • Interaction with UK customers and sorting technical issues over the phone.
  • Process enhancement and implementation.
  • Working on in-house software projects as an initiative.
  • Call backs and follow-ups with the customers with regards to any technical issues.
  • Managing the team in the absence of the supervisor.
  • Managing the customer’s queries with regards to their hosting account.
  • Doing the work under the scheme of compliance laid as per the company
  • Handling sales queries such as appropriate hosting packages, load balancing, cloud hosting,
    dedicated servers, etc.